Last Updated: September 25, 2026

Local Veterinary Health (“LVH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile applications, directory, community features, business listings, and related services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, how we may share it, how we protect it, and the choices available to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Local Veterinary Health is a platform designed to help pet owners discover veterinary professionals, pet-care providers, businesses, products, services, educational resources, and other information related to animal health and pet care.

The Services may include:

Veterinary and pet-care directories
Business listings
Pet-care resources and educational content
Reviews and ratings
Community features
Search and location-based services
Business advertising and featured listings
Mobile applications
Communication and enquiry features
Other services and features we may introduce

For privacy-related purposes, the Services are operated by:

Grinnell Enterprises LLC d/b/a Ubudog

2. Privacy Contact

For privacy concerns, questions, or requests regarding Local Veterinary Health, you may contact our Privacy Operator / Data Protection Officer as follows:

By email:
support@localveterinaryhealth.com

By postal mail:

Website Privacy Issues
Grinnell Enterprises LLC d/b/a Ubudog
6650 Rivers Ave., Suite 200
North Charleston, SC 29406
USA

The operator listed above, or their designated successor, is responsible for responding to privacy-related inquiries concerning Local Veterinary Health.

Third parties accessible through the Services may have their own privacy operators or data protection officers. Please refer to their respective privacy policies for information about their privacy practices.

3. Information We Collect

Depending on how you use LVH, we may collect different categories of information.

Information You Provide Directly

When you create an account, contact us, create a business listing, submit an enquiry, participate in the community, or use certain Services, you may provide information such as:

Name
Email address
Phone number
Username
Password
Postal or business address
Business information
Profile information
Pet-related information you choose to provide
Photos and other uploaded content
Reviews and ratings
Messages and enquiries
Payment and transaction information
Information included in customer support requests

You should avoid providing sensitive personal information unless it is specifically required for a particular Service.

4. Business Listing Information

If you create or manage a business listing on LVH, we may collect and display information such as:

Business name
Business address
Phone number
Email address
Website
Business description
Business category
Services offered
Business hours
Photos
Location information
Social media links
Reviews and ratings
Other information you choose to make publicly available

Business listing information may be publicly visible to other users and search engines.

You are responsible for ensuring that you have the necessary rights and permissions to provide information about your business, employees, customers, or other individuals.

5. Information About Your Pets

LVH may provide features that allow users to store or share information about their pets.

Depending on the features you use, this may include:

Pet name
Species
Breed
Age or date of birth
Gender
Photos
General pet-care information
Veterinary-related information that you voluntarily provide
Other information you choose to enter

Pet information may be associated with your account.

Please do not provide information that you do not want stored or shared through the applicable feature.

6. Automatically Collected Information

When you access or use the Services, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Device identifiers
Language preferences
Time zone
Pages or screens viewed
Links clicked
Search activity
Dates and times of activity
Referring websites
App usage information
General location information
Technical and diagnostic information

We may use this information to operate, secure, analyze, and improve our Services.

7. Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to operate and improve the Services.

These technologies may help us:

Keep you signed in
Remember preferences
Understand how users interact with the Services
Improve website performance
Measure advertising effectiveness
Provide relevant content
Detect fraud and security issues
Analyze traffic and usage

Some cookies may be placed by third-party service providers.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the Services.

8. How We Use Personal Information

We may use information we collect for purposes including:

Providing the Services

To create and manage accounts, provide directory services, display listings, process enquiries, and provide requested features.

Communication

To send account-related communications, service notifications, support responses, and other communications related to your use of LVH.

Improving LVH

To understand how users interact with the Services and improve functionality, content, performance, and user experience.

Personalization

To provide content, search results, recommendations, or other experiences based on your interactions with the Services.

Security and Fraud Prevention

To detect, investigate, and prevent fraudulent, unauthorized, malicious, or unlawful activity.

Advertising

To operate, measure, and improve advertising and promotional services, including business listings and featured placements.

Analytics

To analyze traffic, usage patterns, engagement, and performance.

Legal Compliance

To comply with applicable laws, regulations, legal processes, and lawful requests.

Protecting Rights

To protect the rights, safety, property, and security of LVH, our users, businesses, service providers, and others.

9. How We Share Information

We may share personal information in the following circumstances.

Service Providers

We may share information with vendors and service providers that help us operate the Services, including providers for:

Hosting
Cloud infrastructure
Analytics
Customer support
Email delivery
Authentication
Payment processing
Security
Advertising
Communication
Data storage
Website and application functionality

These providers may process information on our behalf and subject to applicable contractual or legal requirements.

Business Listings

Information that you intentionally include in a public business listing may be visible to other users and the public.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Respond to court orders or legal processes
Protect users or the public
Investigate suspected fraud or unlawful activity
Protect our legal rights

Business Transfers

If LVH or its assets are involved in a merger, acquisition, financing, reorganization, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

With Your Consent

We may share information for other purposes when you provide appropriate consent.

10. Public Information

Some information you submit through LVH may be publicly visible.

This may include:

Public profile information
Business listings
Business contact information
Reviews
Ratings
Comments
Photos
Community posts
Other content you choose to publish

Please consider carefully what information you make publicly available.

Do not post sensitive personal information about yourself or another person in public areas of the Services.

11. Reviews, Ratings and Community Content

If you submit reviews, ratings, comments, photos, questions, or other content, that content may be publicly displayed.

We may associate publicly submitted content with your account name, profile information, business name, or other information you provide, depending on the applicable feature.

We may moderate, remove, or restrict content that violates our Terms of Use or applicable policies.

12. Location Information

Some LVH features may use location information to provide local search and directory functionality.

Depending on your device and permissions, location information may include:

Approximate location
City or region
Business location
Location associated with a search
Device-provided location information

You can generally control location permissions through your browser or device settings.

Disabling location access may limit certain location-based features.

13. Payment Information

If you purchase advertising, subscriptions, products, or other paid Services, payments may be processed by third-party payment providers.

We may receive information such as:

Transaction status
Payment amount
Currency
Billing information
Limited payment-card information
Transaction identifiers

Payment-card details may be processed directly by the applicable payment provider and may not be stored directly by LVH.

Payment providers may have their own privacy policies and terms.

14. Third-Party Services and Links

The Services may contain links to third-party websites, applications, businesses, products, or services.

Third parties may independently collect information about you.

LVH does not control the privacy practices of third parties.

You should review the privacy policies of third-party services before providing them with personal information.

15. Analytics and Advertising

We may use analytics and advertising technologies to understand usage of the Services and measure marketing performance.

These technologies may collect information such as:

Device information
Browser information
IP address
Pages viewed
Interactions
Advertising identifiers
Approximate location
Conversion information

Where required by applicable law, we will provide appropriate consent or privacy choices.

16. Children’s Privacy

The Services are not intended for children who are under the minimum age required to use the Services under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us using the information provided in this Privacy Policy.

17. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Services
Maintain your account
Fulfill legitimate business purposes
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
Prevent fraud and abuse

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

18. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

However, no internet transmission, storage system, or electronic security measure can be guaranteed to be completely secure.

You are responsible for maintaining the security of your account credentials and should notify us if you suspect unauthorized account activity.

19. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request information about how personal information is used
Object to certain processing
Restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of certain information
Opt out of certain marketing communications

Not every right is available in every jurisdiction, and exceptions may apply.

To submit a privacy request, contact:

support@localveterinaryhealth.com

We may need to verify your identity before completing certain requests.

20. Marketing Communications

You may receive marketing communications from LVH if permitted by applicable law.

You can generally unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication.

Even if you opt out of marketing communications, we may continue sending important service-related communications, such as security notices, account notifications, transactions, and changes to the Services.

21. Do Not Track

Some browsers provide a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to such signals, LVH may not respond to all browser-based Do Not Track signals.

Where required by applicable law, we will honor legally recognized privacy preference signals.

22. International Data Transfers

Depending on where you access the Services and where our service providers operate, personal information may be processed or stored in countries other than your country of residence.

Those countries may have privacy laws that differ from the laws in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

23. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include:

The right to know about personal information collected about you.
The right to request deletion of certain personal information.
The right to correct inaccurate personal information.
The right to opt out of certain sales or sharing of personal information.
The right to limit certain uses of sensitive personal information where applicable.
The right not to receive discriminatory treatment for exercising applicable privacy rights.

To exercise applicable rights, contact:

support@localveterinaryhealth.com

We may take reasonable steps to verify your identity before processing a request.

24. European Economic Area and United Kingdom Privacy Rights

If applicable privacy laws in the European Economic Area or United Kingdom apply to your personal information, you may have additional rights, including rights to:

Access your personal information
Correct inaccurate information
Delete personal information
Restrict processing
Object to certain processing
Receive certain information in a portable format
Withdraw consent
Lodge a complaint with an applicable data protection authority

Where required, we will identify the applicable legal basis for processing your personal information.

25. Legal Basis for Processing

Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract
Compliance with a legal obligation
Legitimate interests
Consent
Protection of vital interests
Other lawful bases permitted by applicable law

The specific legal basis may depend on the purpose and circumstances of the processing.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies, or legal requirements.

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.

If required by applicable law, we will provide additional notice of material changes.

We encourage you to periodically review this Privacy Policy.

27. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us.

Local Veterinary Health

Legal Entity:
Grinnell Enterprises LLC d/b/a Ubudog

Email:
support@localveterinaryhealth.com

Postal Address:

Website Privacy Issues
Grinnell Enterprises LLC d/b/a Ubudog
6650 Rivers Ave., Suite 200
North Charleston, SC 29406
USA

We will review privacy inquiries and respond in accordance with applicable law.

28. Acknowledgment

By using Local Veterinary Health, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how personal information may be collected, used, disclosed, and protected in connection with the Services.